If you wish to report a lost, stolen, or compromised debit card, please contact Nebraska State Bank during normal business hours. After business hours, please call 1-800-472-3272. Be sure to check your account transaction history and notify the bank immediately of any transactions you did not conduct.
Your debit card may be declined due to insufficient funds. If you have sufficient funds in your account and your debit card has been declined, our debit card provider may have reason to put a temporary hold on your debit card due to suspicious activity. This is a protective measure to prevent fraudulent charges from appearing on your account. Please contact a Nebraska State Bank representative to assist you at 308-872-2466.
Due to an increase in suspicious activity regarding foreign debit card transactions, Nebraska State Bank is taking extra precautions to protect you. Currently, all foreign debit card transactions are blocked. We can release this block but suggest you call a representative to assist you before you leave. If your debit card is declined, there may be a temporary hold on your card due to suspicious activity. Please call 308- 872-2466 and we can assist you.
Nebraska State Bank advises all customers to be aware of suspicious emails which could be a potential phishing scam. Typically the scammer posing as a financial institution or representative claiming there are fraudulent transactions on your account and requests you call a phone number or visit a website. Do not click on any associated links from the email or respond with any sensitive information. Should you receive any emails of this nature, contact your Nebraska State Bank branch immediately.
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